There’s a great deal of market research on the value of repeat customers. Obviously, we can’t cite all those volumes of research here, but we’ve picked three value factors we think are significant:
- Repeat customers spend an average of 67% more in the third year as your customer than the first year
- Repeat customers are 7 times more likely to try a new offer
- Repeat customers are 4 times as likely to refer
Those three factors alone prove that repeat business pays. Plus, it costs 5 times more to get a new customer than it does to retain a current one.
How do you get repeat customers? That same market research shows that B2B buyers want partners, not vendors. They want solutions, transparent prices and product details, along with great customer service and post-sale support.
In short, to increase repeat business, focus on treating customers the way you want to be treated!
Our repeat customers
We’re very proud of this list, and we thank all our repeat customers for their continued support!
Acme Specialties, PA
Anagraphica, UT
Central Decal, IL
CleanCut Technologies LLC (Oliver Healthcare Packaging), CA
Data Graphics, FL
Empire Screen Print, WI
GM Nameplate, WA
Hallmark Nameplate, FL
Industrial Wood, TN
Jordan Box, NY
Mangar (Oliver Healthcare Packaging), PA
Mastro Graphic Arts, NY
McLoone Metal Graphics, WI
Merrimac Spool & Reel, MA
Napco, NC
PV Label, CA
Sampco (IN, TX, MA, NV)
Snaptron (CO)
Steven Label (CA)
Sunwest Screen Graphics (Canada)
Surefold Company, PA
The Print Source, KS
Uticom Systems, PA
Yeull Nameplate, MA